Innovation Culture …. Maintaining a dynamic equilibrium between innovation and continuity

Companies innovate in response to opportunities for creating value for customers. To capture a significant share of this value, companies need smooth-running performance from manufacturing and marketing operations. An effective innovation culture enables managers to reunite innovation and continuity, two forces that, working together, can result in new product success.

Maintaining dynamic equilibrium … innovation culture and Roman-style riding

Organizational culture … “the way things get done around here”

Deal and Kennedy (1982)

Over the past twenty years, the cultures of more than one thousand organizations were profiled by Kim Cameron and Robert Quinn at the University of Michigan. They discovered four kinds of organization culture: Adhocracy, Clan, Hierarchy, and Market. Most companies exhibit features, in varying degrees of strength, of all four cultures.

Departments in a company may develop a culture different from the company culture. Often a department has extreme strength in one culture and neglects the remaining three. One result, well known in new product management, is bitter conflict between R&D and marketing.

A strong Adhocracy (Create) culture values new product development. It is confident that innovation creates new markets, new customers, and new opportunities. A strong Clan (Collaborate) culture is family-like. It holds in high regard sensitivity to customers and concern for people. A strong Hierarchy (Control) culture is structured and controlled. It attaches great importance to preserving a smoothly running organization. A strong Market (Compete) culture is results oriented. It esteems winning and defines success by market share and penetration.

An effective innovation manager, like the Roman Rider in the photo below, stands astride the equivalent of powerful four horses. The rider harnesses that power and guides the four through complex paths and over hurdles.

 Roman rider copy

Cameron and Quinn developed the Competing Values Framework to measure a company’s culture or its department’s cultures. Company managers respond to a set of questions about their company’s or department’s preferred way of working. The responses assess how the managers preferred way of working aligns with each of the four culture archetypes: Adhocracy, Clan, Hierarchy, and Control.

Cameron and Quinn found that effective organizations are paradoxical. They combine significant features from all four archetypes even though one or two may dominate. This paradoxical combination enables them to survive and thrive against the forces limiting revenue and profit growth in their industries.

Many people who’ve developed innovative products began as I did, at a technology-driven company as a practitioner in an R&D department. Below is a Competing Values Framework containing my assessment of the company’s culture and of the department’s culture.


Rhetoric from the company’s C-suite had laid out our department’s mission. “Find an opportunity. Secure patents. Don’t worry about making the breakthrough into a business. We’re (XYZ Company) and we’ve got the resources to do it.”

We did make a significant breakthrough and secured the basic patents. Result when we went to the C-suite for resources to make the breakthrough into a business? “Wait, why did you do that? We don’t care that the customers you’ve discovered want it. We don’t want to invest in something that uncertain.” (Our breakthrough later grew into a >$500m business … for another company.)

I now recognize that XYZ’s culture set great store by consistency rather than innovation. Hierarchy culture permeated the C-suite. As shown in the graphic above, there was very little overlap of XYZ’s profile with the profile of the Breakthrough department. I left XYZ and joined another company. There I made a move from R&D to marketing and gained experience and skill to Roman-ride all four cultures to bring innovative products to marketplace acceptance.

For me, the Competing Values Framework is a good starting point for understanding your company’s innovation culture. It can also guide your company over the complex path and hurdles to an effective equilibrium between innovation and consistency.


Cameron, K., Quinn, R. Diagnosing and Changing Organizational Culture 3rd Edition John Wiley & Sons, Inc., Hoboken, NJ (2011)

Deal, T and Kennedy, A., Corporate Cultures: The Rites and Rituals of Corporate Life Penguin Books (1982)

Roman Rider: Roman riding, where the rider stands on top of two or more horses, began during the time of the Roman empire. It was used to instill in new soldiers the confidence they could handle horses under difficult circumstances.

3 Basic “Decision Ready” Safety Tips

Perhaps this has happened to you:

You wait nervously in the conference room for the executive so you can present your new product idea.  Twelve minutes late to the 30 minute meeting the executive vice president of marketing and vice president of product development rush into the room and hastily sit down amid profuse apologies for being late due to a crisis with the companies biggest customer.

You notice the slides you sent have not been looked at since there are no turn folds near the staple.   You launch into a hurried presentation.  You notice both VPs are looking back and forth between the pages on the table and your presentation on the screen – scribbling notes and underlining words.  You finish with 3 minutes to spare thinking you nailed it.  They ask a few superficial questions, point out a couple of minor issues and send you back to rework the idea as they rush out of the room, late to their next meeting.

The executives were not ready to make a decision.  It didn’t matter if the presentation went great or not.  They looked interested but what they were doing was finding a way out of making a decision.  They were not prepared to commit to a course of action under those circumstances.   If you value the work you do then you must follow some basic Decision Ready Safety Tips to make sure your decision makers are “Decision Ready.”

Safety Tip # 1 – Never go into a decision meeting to get a decision. 

If the decision makers have not already decided then cancel the meeting, run to the bathroom, duck out the window, fake a heart attack – you may as well, you’re dead anyway.  Seriously, if they are not ready do not ask for a decision, the only answer can be “no” or a delay.  Change the nature of the meeting to just an informal discussion or an information meeting.  Do not press for a decision.  Even if the decision goes your way it will be a weak decision – easily discounted by other people that you may need to support your idea.

Safety Tip #2 – Do not assume the decision maker can read. 

Take time to meet with the decision makers before the meeting to ensure they are well informed and that you have a chance to respond to any questions or concerns they might have.  What if you can’t get time with them before the decision meeting?  Meet with their minions and present the material to them – again carefully inform them and respond to their concerns.  In the presentation you can say you talked with their people and responded to their concerns.  This gives you great credibility.

Safety Tip #3 – Do not assume the decision is actually made.

Hallway vetoes happen all the time.  Just because an executive says the words, “it’s approved” does not mean the resources and support becomes available.  Decisions are regularly made without allocating resources.  You must follow up with written and verbal statements and restatements informing all the affected parties of the decision and you must secure resource commitments from the various parties involved while the decision is fresh in the minds of everyone.

An Innovative Idea’s Most Valuable Three Sentences

Innovation is about putting new ideas into use. A value proposition links your innovative idea with enduring customer needs and your ability to deliver.

Building a powerful three sentence value proposition

Having researched, taught, developed, and used value propositions for decades we have developed a simple method to array your information about an innovative idea into a powerful form that can be easily shared with others. The following worksheet divides your value proposition into three sentences.

Sentence 1:  Market, needs product and benefits

o   The first phrase in the first sentence identifies the target of the idea.  There is no value without an intended customer in mind.

o   The second phrase shows what the customer needs.

o   The third phrase identifies your idea.

o   The fourth phrase describes the benefit of your idea as it fills the needs of your intended customer.  This is sometimes difficult and can be addressed by asking “why” your customer needs your idea.

Sentence 2: Competitive ability and advantage

o   The first phrase of the second sentence describes the advantage of your idea.

o   The second phrase explains what is different from the competition.

  • Sentence 3: Request

o   The third sentence makes clear what you want your intended audience to do.

Value proposition worksheet for innovative healthcare idea

Structure Information
First Sentence:
For (target customer) For people with borderline cholesterol level,
Who (statement of the need or opportunity) who need to know their actual level risk for coronary heart disease (CHD),
The (product or service name) the LipoProfile diagnostic test,
That (statement of benefit)  allows patients and physicians to discover their unseen risk of CHD.
Second Sentence:
Unlike (primary competitive offering) Unlike conventional cholesterol tests that only measures total, high-density and low density cholesterol,
Our offering (statement of primary differentiation) our offering measures the number and concentration of cholesterol particles to more accurately predict CHD risk.
Third Sentence:
Therefore, we request Therefore we request you ask doctors to order the LipoProfile when you have a borderline level of cholesterol

These three sentences do not provide proof for an idea. They just array information you already have or call attention to information you need to gather to make a clear statement about the value of your idea.

The value proposition is used as your elevator pitch, as the core starting point of a business model and as the start of the executive summary of a business case.

Where Do Value Propositions Come From?

Value propositions are the core of all business opportunities but where do value propositions come from?  A value proposition is an idea (the recognition that something has commercial value) embedded in enduring customer needs and in your company’s ability to deliver it to the market.

Ideas are not value propositions

We all have ideas – many ideas.  It’s fun to have ideas.  We all enjoy the entrepreneurial flash, the cognitive gratification of drawing disparate concepts together into something valuable.  Ideas are like having children – fun to conceive of but hard to deliver.  Most organizations are awash in ideas.  They’re a dime a dozen.  We have more ideas than we know what to do with.  Ideas alone are of little value.  So why do we continue to have so many “ideation” sessions?  – Because we are really looking for value propositions.

The problem comes when we think ideas are value propositions.  We can all have “good” ideas, however, value propositions need information and insight from external sources.  No one is smart enough to come up with a value proposition in isolation.

“The answer is not in the room”

You cannot discover the value of an idea sitting in a room no matter how smart you are, no matter how experienced you or your team might be.  Value propositions need connection with customers and your company’s delivery mechanisms.

The insight that value propositions need connection with markets and abilities is a “good idea.”  We have sophisticated methods to understand our customers’ needs such as Voice of the Customers, lead user, site visits. Our understanding of how to build the ability to deliver has increased dramatically through product development processes, open innovation, supply chain management and sales force management programs.

Information alone does not create a value proposition 

These information-gathering techniques provide the substance to value propositions.  Neglect these techniques and you will only have ideas and never a value proposition.  In another post we describe a powerful method to arrange the information in a value proposition format that other people can readily understand.